Frequently Asked Questions
Everything you need to know about our elevated essentials and service.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also log in to your account on our website to view your order history and current status.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain items, such as final sale pieces and apothecary products, are non-returnable.
How should I care for my cashmere and knitwear?
To maintain the longevity of your knits, we recommend hand washing in cold water with a mild detergent or professional dry cleaning. Always lay flat to dry and never hang your sweaters, as this can cause stretching.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
How do I determine my size?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes or need specific measurements, our customer service team is happy to provide personalized styling advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment payments through Afterpay.